Return & Refund Policy

EXCHANGE POLICY

1. For exchange, please contact our Customer Service by phone at 017-553 0668 or email info@grahamsnaturalmy.com with your order number and information on the affected item(s) within 3 calendar days of receiving the goods.  
2. Exchange of Products can be arranged under the following reasons:

          a. If the product delivered is in damaged or defective condition; or

          b. If the product is near expiry or expired; or

         c. If the product is different from the order delivered. Products for exchange shall be returned in its original condition, quantity and packaging at it first                    delivered to customer together with proof of purchase. 

3. Exchange of Products can only be for the following:

          a. Products have to be exchanged with the same product.

          b. Products have to be of the same quantity & volume size.

RETURN AND REFUND POLICY

1. Should there be any discrepancy of products delivered and customer wishes for return and refund, customer needs to notify our Customer Service at 017-553 0668      or email info@grahamsnaturalmy.com to report on the products within 3 calendar days of receiving the goods.

   Please allow up to 7 working days for your inquiry to be processed.

2.  Return/Refund of Products can be arranged under the following reasons:

     a. If the product delivered is in damaged or defective condition; or

     b. If the product is near expiry or expired; or

     c. If the product is different from the order delivered. Products for return or refund shall be returned in its original condition, quantity and packaging as it first            delivered to customer together with proof of purchase.